General Terms of Use and Booking Conditions
The purpose of
this document is to regulate the GENERAL TERMS or PURCHASE
CONDITIONS of the Glamping Skies online booking services that
are owned by A Essência do Meio, Lda, with address at Caminho da
Barreta 100, 7100-715 Veiros, Estremoz.
The terms 'You' and 'User' are used here to refer to all
individuals and/or entities who, for any reason, access the www.glampingskies.com website or use its services.
By using or visiting the Site hosted at www.glampingskies.com
('Site') or any of the information, data files, written text,
graphics, links, audio files or other sounds, photographs,
videos or other images (together, 'Contents'), resources and
services, (together 'Services') available through it, you
consent and accept the Terms of Use and Booking Conditions, the
privacy and data protection policy available in the Privacy
Policy.
Through the Site, A Essência do Meio, Lda gives the User access
to the Services. The Services, including updates, developments,
new tools and/or new web properties, are subject to these Terms
of Use.
A Essência do Meio, Lda reserves the right to change these Terms
of Use at any time, without prior notice, and the User is solely
responsible for verifying and complying with them at each use.
It is expressly prohibited to access the Services and Content
for purposes other than those for which the Site is intended,
including legal purposes or any other purposes that may harm the
image of A Essência do Meio, Lda. The usurpation and
counterfeiting of contents, illegitimate identification and
unfair competition are punishable as a crime. It is also
strictly prohibited to place viruses or any other file that
could damage the Site.
Rights and obligations of A Essência do Meio, Lda
A Essência do Meio, Lda reserves the right to:
2.1. Modify these General Contracting Terms and Conditions,
informing users of the changes made through the website
www.glampingskies.com;
2.2. Modify or terminate the Services for any reason and without
notice at any time;
2.3. Modify, replace, refuse access to the Site and Services,
suspend or discontinue them, in whole or in part. These changes
will take effect from their placement on the Site or from the
date of sending any communications.
Limitation of Liability
To the extent permitted by applicable law, A Essência do Meio,
Lda assumes no liability to the user for:
3.1. Any damage resulting from:
3.1.1. Any changes that A Essência do Meio, Lda may make to the
services or even the permanent or temporary termination of these
services (or any functionality of the Service);
3.1.2. The deletion, corruption or storage error of any content
or other communications data maintained or transmitted through
the Services;
3.1.3. Any viruses or elements in its content that may alter the
software or hardware of the user or of people who visit the web
pages and, therefore, will not be responsible for damages of any
kind that may arise as a result of them.
3.1.4. The lack of availability, reliability or continuity of
its website or its services, although it seeks to facilitate, to
the extent of its capabilities, technical support for the
affected person, and will immediately try to correct the
interruption of services, making available, to the extent of its
capabilities, alternative means.
3.1.5. Violation (direct or indirect) of these Terms of Use
In the event that the User does not agree, in part or in full,
with these Terms of Use for the Site or the Services, he/she
only has the possibility to stop using the Site or the Services,
as applicable, and to demand the cancellation. of your user
account.
Accommodation
4.1. The characteristics of Glamping Skies and its rooms are
those mentioned in the reservation. However, considering that
the photographic contents present on the Site were not created
at the time of booking by the Customer, there may be significant
differences between the images and the reality on the date of
enjoyment contracted by the Customer, which do not give the
Customer the right to any modification of the Agreement.
Prices and Rates
5.1. The price of the stay to be paid by the customer,
constitutes the consideration for the availability of the use of
the room by adults, in the period between arrival and departure.
The total price of the stay will be charged per night,
regardless of whether the customer actually made use of the room
or spent the night there.
5.2. Rates are valid only if stated in writing and for the
specified period. A Essência do Meio, Lda reserves the right to
modify these prices without prior notice, whenever there are
justifiable reasons.
5.3. Booking rates will be indicated during the booking process.
VAT is levied on these prices, without prejudice to local taxes
also levied, in accordance with local regulations in the
country. The mentioned local taxes must be paid directly to the
hotel.
5.4. Prices shown at the time of booking are inclusive of VAT
and other applicable fees, at the rate applicable at the time.
5.5. The prices shown include breakfast, parking space, Wi-fi
Internet and access to the outdoor swimming pool. The prices
charged differ according to the time of booking.
5.6. Confirmation of the value for the date of your stay must be
made in the reservation process.
5.7. The accepted means of payment are those available on the
website.
5.8. At the time of booking, at the counter or online, the
Customer must immediately pay for the entire stay.
Online Booking Services
6.1. The online booking services on the website are intended to
reserve a room in the resort for adults only. The use of these
services will represent the full and unconditional acceptance,
as well as the validity of each of the general terms and/or
conditions - which will be considered automatically incorporated
into the contract signed with A Essência do Meio, Lda, without
their transcription in writing required in the contract -
included in the latest version of these general terms and/or
conditions.
6.2. Contracting procedure: When using the service, once the
payment corresponding to the reservation has been made, the User
will receive an e-mail confirming the reservation; this email
will serve as proof of booking.
6.3. The refund conditions are linked to the rates applied in
the reservations, being as a rule non-refundable.
Check-in and Check-out
7.1. In case the Customer makes the reservation at the Hotel
reception, A Essência do Meio, Lda will grant a room depending
on the availability of the moment, with check-in to be made from
3 p.m. to 8 p.m..
7.2. The Client must present a Valid Credit Card and personal
identification documents upon check-in.
7.3. Upon arrival, the Customer will be asked for a credit card
guarantee in the amount of one night's rate, which will only be
used if it is necessary to cover any damage caused by the
Customer.
7.4. On the date of departure, the Client must leave the room,
leaving it free of people and without any damage, until 12 p.m..
In the event that the customer does not leave the room by 12
p.m., a fee corresponding to a one-night stay will automatically
be charged, with only the right to use the room during this
period if the hotel has rooms available, otherwise the customer
will have to pay the same the fee and leave the room as soon as
possible.
7.5. As a rule, the Accommodation can be used from 3 p.m. on the
day of arrival and must be left free before 12 p.m. on the day
of departure (in both cases, local time). Staying in the
Accommodation beyond the check-out time may lead to the payment
of additional amounts, which are the sole responsibility of the
Client.
Terms of Use
For a good use and functioning of the space, it is necessary to
comply with the following Terms of Use:
8.1. The Resort only has non-smoking rooms for adults, with no
admission of children.
8.2. Essência do Meio, Lda assumes that only the people
indicated in the accommodation reservation will have the right
to use the room.
8.3. The User undertakes to use the services in accordance with
the Law, moral standards, good customs and public order, as well
as with the provisions of these Terms and/or General Contracting
Conditions. Consequently, the User is obliged not to use the
services for illicit purposes and effects and/or contrary to the
provisions of these General Contracting Terms and/or Conditions,
in a way that may harm the rights and interests of third parties
and that, in some way, , may harm the services, A Essência do
Meio, Lda and/or its image.
8.4. A Essência do Meio, Lda may, for greater agility and for
the benefit of its users, unilaterally modify, at any time and
without prior notice, the services provided or the operational
or technical conditions or the conditions of use of the
services. Likewise, users, in order to improve the service and
establish ideal levels of quality - this being the ultimate goal
of A Essência do Meio, Lda - may make suggestions for changes
they deem useful, by contacting those responsible for the page
through from the following email address: glampingskies@gmail.com
8.5. It is strictly forbidden not to care for and respect the
hotel's spaces.
8.6. Smoking is strictly prohibited in the hotel's rooms and
enclosed areas.
8.7. It is strictly forbidden to take and consume food and drink
that are not provided by the hotel, in social and common areas.
8.9. The User undertakes not to take and consume food and drinks
that may leave odors and/or compromise the healthiness of the
rooms and surrounding spaces.
8.10. The Client must respect other clients and the rules of
good conduct imposed by A Essência do Meio, Lda.
8.11. The Customer is not authorized to use the reserved access
areas.
8.12. Pets are not allowed to enter and stay on the premises of
the Enterprise.
8.13. The Client is entirely responsible for the goods left at
Glamping Skies, having the duty to supervise them during their
stay.
Payment terms
9.1. The value of the stay and prices for additional services
must be paid in advance at the time the Customer makes the
purchase, regardless of the billing date.
9.2. If the length of stay is not specified, the price of stay
and prices for additional services for each night must be paid
in advance by 12 p.m..
9.3. In the case of stays without a specified departure date,
non-payment of the price of stay and additional services under
the terms of the previous number determines the immediate
termination of the contract and immediately forces the customer
to leave the room and hand over the respective key to the
Resort.
9.4. A Essência do Meio, Lda accepts payment in euros,
transfers, and Visa and Mastercard cards. Other payments will
only be allowed in exceptional cases, with the consent provided
by the Hotel.
Benefits, promotions and discounts
10.1. It is not possible to choose programs/promotional packages
that overlap. All rates include VAT at the prevailing rate and
are subject to limited availability.
10.2. A Essência do Meio, Lda may carry out on the Site, with a
temporarily limited scope or not, certain promotions
('Promotions') and discounts ('Discounts') on reservations made
by Customers.
10.3. The following conditions apply to Benefits, Promotions and
Discounts:
i) For the benefit of certain Promotions and/or Discounts, the
Customer may be asked to enter a promotional code ('Promotional
Code') or to prepay the reservation;
ii) Benefits, Promotions and Discounts are subject to
availability confirmation;
iii) AA Essência do Meio, Lda reserves the right to cancel the
Benefits, Promotions and/or Discounts or to reject a Promotional
Code when the total value of the Promotional Codes already used
exceeds a certain financial value or when they are used in a
fraudulently (namely, by anyone who is not its
owner/beneficiary);
iv) The Benefits, Promotions and Discounts are only valid for
reservations made through the Site and are not transferable to
third parties;
v) In case of cancellation or non-use of a reservation made
within the scope of a Benefit, Promotion or Discount, the value
of the Benefit, Promotion or Discount will not be refunded, nor
will its reapplication in another reservation be guaranteed;
vi) If there is a change, on the Client's initiative, of the
characteristics and/or ownership of a reservation made within
the scope of a Benefit, Promotion or Discount, the latter may
lose the benefit/perk granted by the reservation.
vii) A Essência do Meio, Lda reserves the right to cancel and/or
change the Benefits, Promotions and Discounts at any time.
Claims
11.1. Any notifications, communications and complaints from the
User must be made, preferably, to the email
[glampingskies@gmail.com]. Complaints can also be made at
https://www.livroreclamacoes.pt/inicio .
Personal data
12.1. When completing the reservation form, the Customer will be
asked for certain data that can identify him ('Personal Data'),
which will be collected by A Essência do Meio, Lda and processed
by A Essência do Meio, Lda, in strict compliance with the law
and in accordance with the provisions of the Site's Privacy
Policy.
General provisions
13.1. The provisions of these General Conditions may be changed
at any time by A Essência do Meio, Lda for future legal
relationships, without prior notice. As such, whenever you make
a reservation, and even if you frequently use the Site, you must
read them in full.
Conflict management
14.1. In the event of a consumer dispute, the consumer may use
the European Online Dispute Resolution Platform, available at
http://ec.europa.eu/consumers/odr or alternative consumer
dispute resolution entities.
For more information, see the Consumer Portal
(http://www.consumidor.pt).
Applicable Law and Forums
15.1. These Terms and Conditions are governed by Portuguese Law
and the resolution of any dispute arising from the
interpretation and execution of these General Conditions will be
subject to Portuguese law and courts.
REGISTO NACIONAL DE TURISMO (RNT): 9773
